Shipping & Returns Policy
Our Satisfaction Guarantee
We want you to love your flavors! If your hot sauce or fermented products arrive damaged, or if you are completely unsatisfied with the taste, please contact us at Jamil@raisedroots.com within 30 days of receiving your order. We will do our best to make it right via a replacement or a refund.
Return Policy (Food Safety)
Due to the perishable nature of fermented foods and strict food safety regulations, we cannot accept physical returns or exchanges on any food products, whether they are opened or unopened.
Please do not mail food items back to our facility.
If you experience an issue with your order, contact us directly and we will resolve it without requiring a return shipment.
Damaged, Broken, or Missing Items
Because our products are often packaged in glass jars or bottles, rough transit can occasionally cause breakage. If your order arrives damaged, leaking, or broken, please:
Take a clear photograph of the damaged product and the packaging.
Email the photo to Jamil@raisedroots.com along with your order number.
We will immediately ship out a replacement bottle or issue a full refund for the broken item at no extra cost to you.